Terms &
Conditions
Last updated: April 2026
Last updated: April 2026
Concierge Unique Ltd (also registered as КОНСИЕРЖ ЮНИК ЕООД, EIK 204587216) is a private concierge and lifestyle management company registered in Bulgaria, operating across Greece and internationally since 1999. Registered office: ul. Ivan Mihaylov No. 1a, floor 7, office 2, Blagoevgrad 2700, Bulgaria.
These Terms & Conditions govern all services provided by Concierge Unique to clients ("you", "the client"). By submitting a request or engaging our services, you agree to be bound by these terms in full. If you do not agree, please do not proceed.
Where the client is an individual acting for purposes wholly or mainly outside their trade, business, craft, or profession, these Terms are subject to applicable EU and Bulgarian consumer protection legislation, which cannot be excluded by contract.
Concierge Unique acts solely as a concierge intermediary and booking agent, sourcing and coordinating services on behalf of clients through a network of independent third-party suppliers including but not limited to villa owners, aviation operators, yacht operators, hotels, restaurants, event venues, personal security providers, and lifestyle service providers. All such suppliers are independent contractors. Concierge Unique does not own, operate, control, or employ the personnel of any property, vessel, aircraft, venue, or service provider arranged on your behalf.
The final contractual relationship for each arranged service is between you and the relevant supplier. Concierge Unique is not a party to that contract. No representation, warranty, or guarantee is made as to the quality, safety, fitness for purpose, suitability, or performance of any third-party supplier or their services. The introduction or recommendation of any supplier does not constitute an endorsement and creates no duty of care beyond the exercise of reasonable judgment in their selection.
Where Concierge Unique agrees in writing to act as a principal rather than agent for a specific transaction, separate written terms will apply to that transaction.
All service requests are treated as non-binding enquiries until a written confirmation is issued by Concierge Unique and any applicable deposit or payment has been received. Written confirmation includes confirmation by email or other documented electronic communication. Verbal agreements, including telephone or voice-message communications, do not constitute confirmation.
Concierge Unique will use reasonable efforts to fulfil requests as described but cannot guarantee availability of specific properties, vehicles, vessels, aircraft, venues, or personnel. Where an original request cannot be fulfilled, suitable alternatives will be proposed.
Where payment is received prior to written confirmation being issued, funds are held on account pending confirmation. If confirmation cannot be issued, funds will be returned in full.
Concierge Unique charges a coordination or management fee for services arranged. This fee is communicated clearly and agreed upon before any commitment is made. Some services carry pass-through supplier costs in addition to our fee. In some transactions, coordination fees and supplier costs may be quoted as a single amount; in others they are quoted separately. The basis of any quote will be communicated clearly at the time of quotation.
Payments are accepted by all major methods including bank transfer, card payment, and cryptocurrency. All payment methods are subject to written agreement at the time of confirmation. Cash payments are not accepted. Client identity verification may be required for transactions above applicable regulatory thresholds in accordance with EU anti-money laundering legislation.
Concierge Unique Ltd is not registered for VAT. No VAT is charged on coordination or management fees. Where supplier costs are included in a quoted amount, those costs are passed through at cost and may incorporate taxes, duties, or VAT levied by the relevant supplier in their jurisdiction. Concierge Unique does not add VAT to any amount invoiced. Clients are solely responsible for any tax obligations applicable to them under the laws of their own jurisdiction.
In the event of a pricing dispute, the client must raise the dispute in writing within 14 days of receiving the relevant invoice or statement. Disputes raised after this period will not be considered.
Services arranged by Concierge Unique typically involve accommodation, transportation, leisure activities, or events provided on specific dates. In accordance with Article 16(l) of EU Directive 2011/83/EU as implemented in Bulgarian law, the right of withdrawal applicable to distance contracts does not apply to contracts for accommodation, transport, vehicle rental, catering, or leisure services where the contract provides for a specific date or period of performance. By submitting a request for such services, you acknowledge and accept that the standard 14-day cooling-off period does not apply.
Cancellation and amendment policies vary by service and supplier. Specific cancellation terms will be communicated at the time of confirmation and will prevail over the general terms below.
In the event that Concierge Unique is unable to fulfil a specific confirmed service due to circumstances within our control, we will notify you promptly and offer either a suitable alternative or a full refund of amounts paid to Concierge Unique for that specific service only. Our liability in such circumstances is limited to the refund of fees paid for the cancelled service and does not extend to any further compensation or to amounts paid for other services forming part of the same booking.
Concierge Unique acts solely as a booking intermediary and makes no representation, warranty, or guarantee as to the quality, safety, fitness for purpose, or performance of any third-party supplier. The introduction or recommendation of any supplier does not constitute an endorsement and creates no duty of care beyond the exercise of reasonable judgment in their selection.
Concierge Unique is not liable for the acts, omissions, negligence, misconduct, insolvency, or defaults of any third-party supplier, nor for any injury, death, loss, damage, expense, delay, or inconvenience arising from services provided by third parties.
All security service providers arranged by Concierge Unique are independently licensed under applicable Greek law (Law 2518/1997 as amended) and carry their own professional insurance and regulatory obligations. Concierge Unique is not liable for the conduct, acts, omissions, or negligence of security personnel or security companies.
Our total liability to you in connection with any service shall not exceed the total coordination and management fees actually paid to Concierge Unique (excluding pass-through supplier costs) for that specific service. In no event shall Concierge Unique be liable for any indirect, consequential, special, incidental, or punitive damages, or for loss of profit, loss of revenue, loss of opportunity, or loss of enjoyment, whether arising in contract, tort, or otherwise, even if advised of the possibility of such loss.
Any claim against Concierge Unique must be submitted in writing within 18 months of the date on which the relevant service was performed or was due to be performed, or within 18 months of the date on which the claimant became aware of the basis for the claim, whichever is earlier. Claims submitted after this period will be time-barred. This limitation does not apply where prohibited by applicable mandatory consumer protection law.
We strongly recommend that all clients maintain comprehensive travel insurance, personal liability insurance, and any other insurance appropriate for the activities arranged.
Concierge Unique maintains strict confidentiality regarding all client information, requests, and arrangements. We do not disclose client identities, travel details, or personal information to any third party except where required to fulfil a specific service request, and only to partners bound by equivalent confidentiality standards. Our Privacy Policy governs the collection, use, and protection of personal data.
Clients agree to maintain discretion regarding their association with Concierge Unique and any arrangements made. Breach of this obligation may give rise to a claim for damages where Concierge Unique suffers loss as a result.
Concierge Unique shall not be liable for any failure or delay in performing services caused by circumstances beyond our reasonable control, including but not limited to natural disasters, acts of government or public authority, war, terrorism, strikes, civil unrest, pandemic, extreme weather, or other force majeure events.
In such cases we will notify you promptly and use reasonable efforts to arrange suitable alternatives. Where no suitable alternative can be arranged within a reasonable period not exceeding 30 days, any amounts paid to Concierge Unique (excluding non-recoverable supplier costs already committed) will be refunded. Supplier cancellation policies will apply independently to any supplier costs paid or committed.
These Terms & Conditions are governed by and construed in accordance with the laws of Bulgaria. Any disputes arising out of or in connection with these Terms shall be subject to the non-exclusive jurisdiction of the competent courts of Bulgaria.
Clients located within the European Union retain the right to bring proceedings before the courts of their country of habitual residence where required by applicable EU consumer protection law. Nothing in these Terms removes or limits any mandatory rights you have under the consumer protection laws of your country of habitual residence.
Concierge Unique reserves the right to update these Terms & Conditions at any time. We will provide reasonable notice of material changes — at least 30 days — before they take effect, by publishing the updated Terms on this page with a revised date. Non-material changes (such as contact details or formatting) may be updated without prior notice. The version in force at the time of your confirmed booking will govern that booking.
If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a competent court, that provision shall be deemed modified to the minimum extent necessary to make it enforceable, or severed from these Terms if modification is not possible. The remaining provisions shall continue in full force and effect.
These Terms, together with any written confirmation issued by Concierge Unique for a specific service, constitute the entire agreement between the parties in respect of that service and supersede all prior representations, discussions, or understandings, whether written or oral. No variation to these Terms is effective unless agreed in writing by Concierge Unique.
Email: info@conciergeunique.com
WhatsApp: +30 693 040 1130
Concierge Unique Ltd (КОНСИЕРЖ ЮНИК ЕООД)
ul. Ivan Mihaylov No. 1a, floor 7, office 2, Blagoevgrad 2700, Bulgaria. EIK: 204587216